Returns & Refunds
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return the new and unused product to Bodyrenn for a full refund within 30 days of receipt. Please find the terms of our Return Policy below:
- We do not accept returns or offer refunds on products that were received through a contest, online giveaway, gift bags, event prizes or samples.
- For a free return shipping label, e-mail email@example.com with your order number and the product(s) you would like to return. Only the items specified in the original return request and confirmed by Bodyrenn will be refunded. Additional products included in the return package, unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
- After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.
- Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded. Please note: If you paid shipping fees in your original purchase they can not be refunded.
- Products on sale and promotional items are not eligible for return or refund, this includes promotional sales during Black Friday and Cyber Monday.
- In order to receive a full refund, the product MUST be returned unworn and in its original condition within 30 days. A full refund will not be given if the product is found to be compromised in any way.
Unfortunately, we do not accept returns on international orders and shipments.
We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.